Terms of Service

1. Introduction and Acceptance

ShipGlobal is operated by Xian Feng International Logistics Limited, a company incorporated in Hong Kong SAR (Company Registration No. 77224366), with its registered office at Room 725, 7/F, Liven House, 61-63 King Yip Street, Kwun Tong, Hong Kong ("we", "us", "our").

By registering an account, requesting a quote, placing an order, or otherwise using the platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Refund & Dispute Policy, which form part of this agreement.

If you do not agree with these Terms, you must not use the platform.

2. Our Role — A Marketplace, Not a Carrier

This is the single most important clause in these Terms. ShipGlobal is an online marketplace that connects shippers ("Customers") with independent freight forwarders, carriers and logistics service providers ("Logistics Providers"). We facilitate quoting, ordering, payment and tracking.

We are not a carrier, freight forwarder, non-vessel operating common carrier (NVOCC), customs broker, or contracting party to the transport itself. We do not take custody of, handle, store, or transport any cargo at any time.

The contract of carriage is concluded directly between you and the Logistics Provider you select. That provider's own terms, bill of lading, air waybill or consignment note govern the transport, and that provider is solely responsible for performing it.

Our own obligations to you are limited to operating the platform, transmitting your instructions to the Logistics Provider, and administering payment and escrow as described in these Terms.

3. Eligibility and Account Registration

The platform is intended for business use. By registering you confirm that you are at least 18 years old and that you are acting in the course of a trade, business or profession, or that you are duly authorised to act on behalf of the business you register.

You must provide accurate, current and complete information during registration and keep it up to date. You are responsible for all activity that occurs under your account and for keeping your credentials confidential.

You must notify us immediately at support@ship-global.store if you suspect unauthorised access to your account.

4. Quotes, Orders and Formation of Contract

A quote displayed on the platform is an invitation to treat, not a binding offer. Quotes are valid only for the period stated on the quote and are based on the shipment details you provide.

A binding contract of carriage between you and the selected Logistics Provider is formed when you place an order, complete payment, and the Logistics Provider confirms acceptance of the order on the platform.

If the actual cargo differs from what you declared — for example in weight, volume, dimensions, packaging or commodity type — the Logistics Provider may re-measure and re-price the shipment. You are responsible for any resulting difference in charges.

5. Prices, Surcharges, Duties and Taxes

All prices are stated in the currency shown at the time of ordering and cover only the services expressly listed in the quote.

Unless the quote states otherwise, prices do not include import duties, VAT or other taxes at destination, customs inspection fees, storage or demurrage charges, or any charge arising from inaccurate cargo information.

• Import duties, VAT and other destination taxes are payable by you as importer of record, unless a delivered-duty-paid (DDP) service is expressly purchased.
• Surcharges outside the Logistics Provider's control — such as fuel adjustments, peak season surcharges, port congestion or customs inspection fees — may be passed through to you.
• Where a shipment is delayed, stored or returned due to incomplete or incorrect documentation you supplied, the resulting costs are for your account.

6. Payment, Escrow and Platform Fee

Payments are processed by our payment provider Stripe. We do not store your full card details.

Funds you pay for an order are not passed to the Logistics Provider immediately. They are held in escrow by us and released only after the shipment is complete, as follows: (a) funds are held from the moment payment succeeds; (b) once you confirm receipt of the cargo, a 7-day holding period begins; (c) at the end of that period, funds are automatically released to the Logistics Provider.

We charge the Logistics Provider a platform commission, ordinarily 5% of the order value, which is deducted at the point of release. This commission is charged to the Logistics Provider, not added on top of the price you were quoted.

If you raise a complaint or dispute before funds are released, the escrow is suspended and no release takes place until the dispute is resolved. Full details are set out in our Refund & Dispute Policy.

7. Your Obligations as a Customer

You are responsible for the accuracy and legality of everything you submit to the platform and to the Logistics Provider.

• Describe the cargo truthfully, including commodity, weight, dimensions, value and any hazardous characteristics.
• Package and label the cargo so that it withstands normal handling for the transport mode selected.
• Provide complete and accurate commercial invoices, packing lists, licences, certificates and customs data on time.
• Comply with all applicable export, import, sanctions and customs laws in the origin, transit and destination countries.
• Ensure that the consignee is able to receive the cargo and to clear it through customs.

8. Prohibited and Restricted Goods

You must not book, tender or ship any of the following through the platform. Doing so is a material breach of these Terms and may expose you to criminal liability.

• Narcotics, controlled substances and precursor chemicals.
• Weapons, ammunition, explosives, and military or dual-use items requiring an export licence you do not hold.
• Counterfeit goods and items infringing third-party intellectual property.
• Cash, bearer instruments, precious metals and gemstones, unless expressly agreed in writing.
• Live animals and human remains.
• Undeclared dangerous goods, including lithium batteries, aerosols, flammable liquids and magnetised material not declared under the applicable IMDG, IATA DGR or ADR rules.
• Goods whose export, import or transit is prohibited by law or by applicable sanctions regimes.

9. Obligations of Logistics Providers

Logistics Providers registered on the platform warrant that they hold all licences, permits and insurance required to perform the services they offer, and that the information in their profile and quotes is accurate.

Logistics Providers must perform the transport with reasonable care and skill, keep tracking information current on the platform, and respond to Customer enquiries within a reasonable time.

We verify provider information at onboarding, but verification is not a guarantee of performance. We do not warrant the quality, timeliness or legality of any service performed by a Logistics Provider.

10. Cargo Loss or Damage and Limitation of Liability

Claims for loss of, damage to, or delay of cargo lie against the Logistics Provider under the contract of carriage, not against us. Liability for such claims is limited by the mandatory international conventions applicable to the transport mode, which typically provide:

• Sea freight — the Hague-Visby Rules: 666.67 SDR per package or 2 SDR per kilogram of gross weight, whichever is higher.
• Air freight — the Montreal Convention: 22 SDR per kilogram.
• Road freight in Europe — the CMR Convention: 8.33 SDR per kilogram.
• Rail freight — the CIM Uniform Rules: 17 SDR per kilogram.

11. Our Own Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law, our total aggregate liability to you in connection with any order is limited to the platform commission we actually earned on that order.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss arising from the acts, omissions or insolvency of any Logistics Provider.

If you are a consumer resident in the European Union or the European Economic Area, this clause does not affect your mandatory statutory rights.

12. Cargo Insurance

Convention liability limits are frequently far lower than the commercial value of cargo. We strongly recommend that you insure every shipment for its full value.

Where the platform offers access to cargo insurance, the policy is issued by a third-party insurer and is subject to that insurer's terms, exclusions and deductibles. We act only as an intermediary and are not the insurer.

If you choose not to insure, you carry the uninsured portion of the risk yourself.

13. Cancellation, Refunds and Disputes

Cancellation rights, refund eligibility, the escrow refund window and the dispute procedure are set out in full in our Refund & Dispute Policy, which forms part of these Terms.

In summary: a full refund is possible while funds remain in escrow and have not yet been released to the Logistics Provider. Once funds have been released, refunds must be pursued directly with the Logistics Provider.

14. Suspension and Termination

You may close your account at any time. Closure does not affect orders already in progress, or rights and obligations that arose before closure.

We may suspend or terminate your access, with immediate effect where necessary, if you breach these Terms, if we reasonably suspect fraud, money laundering or sanctions evasion, or if we are required to do so by law.

Where we suspend an account with funds in escrow, those funds are dealt with under the Refund & Dispute Policy and are not forfeited.

15. Intellectual Property and Acceptable Use

All content on the platform — including the ShipGlobal name and logo, software, rate data, page layouts and text — is owned by us or our licensors and is protected by intellectual property law.

You may use the platform only for its intended commercial purpose. You must not scrape rate data, reverse-engineer the platform, circumvent access controls, resell access, or use the platform to build a competing service.

16. Service Availability and Disclaimers

We aim to keep the platform available at all times but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades and events outside our control may cause downtime.

Rates, transit times and tracking data are provided by Logistics Providers and third-party data sources. We present them in good faith but do not warrant their accuracy or completeness.

Except as expressly stated in these Terms, the platform is provided "as is" and we exclude all implied warranties to the extent permitted by law.

17. Changes to These Terms

We may amend these Terms from time to time. The updated version takes effect when published on this page, and the "last updated" date at the top will change.

Where a change materially affects your rights, we will notify registered users by email at least 30 days before it takes effect. Continued use of the platform after that date constitutes acceptance. Orders already placed remain governed by the Terms in force when they were placed.

18. Governing Law and Dispute Resolution

These Terms and any dispute arising out of them are governed by the laws of Hong Kong SAR, without regard to conflict-of-law rules.

The courts of Hong Kong SAR have exclusive jurisdiction, save that we may bring proceedings to recover sums due in the courts of the country in which you are established.

If you are a consumer resident in the European Union, this clause does not deprive you of the protection of the mandatory consumer law of your country of residence, nor of the right to bring proceedings in your local courts. EU consumers may also use the European Commission's Online Dispute Resolution platform.

Before commencing proceedings, we ask that you first raise the matter through the dispute procedure in our Refund & Dispute Policy, which resolves most issues far more quickly.

19. Contact

For questions about these Terms: legal@ship-global.store. For help with an order or a refund: support@ship-global.store.

Xian Feng International Logistics Limited, Room 725, 7/F, Liven House, 61-63 King Yip Street, Kwun Tong, Hong Kong. Company Registration No. 77224366.